Client Endorsements
Keystone Group Holdings LLC
Dear Alan,
On behalf of everyone at Keystone Group Holdings, I want to convey to
you how impressed we are with your Glocent application and your
incredible staff. Your team’s skills and expertise, coupled with
Glocent’s remarkable functionality, helped us transform what was once a
time consuming and cumbersome process into an automated, auditable and
reliable business asset. Your staff’s analysis of our processes
and input data produced significant insight into our business
activities, and in turn, tangible value to our company.
Based on the value we have realized by adopting the Glocent solution, we
are very pleased with our decision to select it over other incentive
compensation management applications. Glocent’s ability to
effectively accommodate our complex commission plans and product
variables has significantly streamlined our incentive management
process. The transparency we have gained into the details of our
source data, and the reduced time it takes for us to calculate, audit
and report on our commission payments, will allow us to achieve almost
an immediate return on our investment.
Throughout the implementation process, your staff demonstrated
exceptional professionalism. Given the complex nature of incentive
management, and the effort required to gain a full understanding of all
the transaction details that impact our commissions, I was especially
appreciative of the manner in which the Glocent team managed Glocent’s
deployment. It was a pleasure to work with them.
Please feel free to refer any potential clients to me for my personal
endorsement.
Sincerely,
Shannon Bischoff
Special Project Manager
Keystone Groups Holding
400 N. Ashley Drive, Suite 1900
Tampa, Florida 33602
Crosby Asset Management
Dear Sir:
Crosby first engaged with Glocent through Tim Metzger when evaluating
Incentive Compensation Management (ICM) products in the market space.
In line with the company's objective, we were looking for an innovative
product, with exceptional in-depth analysis capabilities and deep ICM
knowledge to back this offering up. Right from the outset, Glocent
proved themselves to be ahead of the game.
They arrived on-site to find an organisation going through a significant
business transformation. Throughout the two day, on-site, fact
finding workshop, it became very clear that Glocent's staff were subject
matter experts. Information gathered at this stage proved to be
invaluable as a baseline, but also challenged our organisation to see if
there was a better way of working. And there was.
Through a process of challenge and collaboration in a market space where
Glocent had to learn-- and learn quickly, the capabilities and
professionalism of Glocent impressed not only the engagement team but
also the business users and senior management who saw further
opportunities to leverage the Glocent platform and Glocent's expertise.
The engagement took longer than we had originally planned, but through
no fault of Glocent. This was due to the additional value that we did
not anticipate as we implemented Glocent. It became apparent that
we could also use the information contained within Glocent to capture
accurate, timely Management Information. This facilitated improved
business planning, enabled the effectiveness of sales strategies to be
monitored very closely and was invaluable with operation activities,
which previously had been a manual process. The ROI was immediate
(reducing quarterly business activities from 4 weeks to 4 days).
I would have no hesitation in engaging with Glocent in and around the
ICM space and I look forward to working with Glocent again.
Regards,
Simon Fry
CEO
Crosby Asset Management - London
Time Warner Cable
Dear Al,
I want to extend my gratitude to your project team for the assistance given to our Sales and IT departments during the deployment of the Glocent Sales Commission Application within the New York Division of Time Warner Cable.
Your team's knowledge of our business, technology and incentive compensation process drove the success of this project. But I think the key factor was the diligence displayed by Glocent to ensure that all of our requirements were met. As a result, the Sales team has been provided a tool which brings powerful automation to a process which has always been manual, resource intensive and prone to error.
Upon exiting a thorough validation period, we are happy to conclude that all functions within the tool are working perfectly. We are very satisfied with the tool's ability to handle our complex sales commission plans while reducing processing time and errors. Overall, we are very pleased with our decision to deploy your product as opposed to other compensation management tools that we evaluated.
To date, your support for this product has been exceptional and your team consistently demonstrates courteous professionalism and a clear appreciation of our business requirements. As a result of Glocent's success in our division and your first-class support, I am pleased to inform you that we will renew our service and maintenance agreement with Glocent for the coming year.
Sincerely,
Mark Troller
Vice President, Information Technology Operations
Time Warner Cable, New York Division
Dear Alan,
After using your incentive management application, Glocent, for the past 8 months, I am pleased to inform you that our entire sales staff loves the new system. They are excited about having so much reliable information available to them so quickly and easily.
In addition to Glocent's ability to fully support Canpar's sales incentive process, we realized an immediate return on our investment through the system's capability to bring real-time transparency and accuracy to what is recognized as a very complex business process. Some processes that were very labor intensive now take a fraction of the time to complete. After exploring other incentive compensation management solutions, and having had the opportunity to use Glocent, we are confident that we made the right decision.
I also want to express our appreciation for the professionalism and expertise your staff demonstrated both during and after the implementation. It is clear that your project team has a firm grasp of the challenge that comes with automating sales commission payments. Because of their experience and skills, your implementation team was able to quickly understand our specific needs and desires, and deliver on everything that we were promised. You not only met our expectations, but exceeded them.
It has been a pleasure doing business with your company. We look forward to working with you for many years to come. Please feel free to refer any potential clients to me for my personal endorsement.
Regards,
Laurie Stoneburgh
Vice President, Sales and Customer Service
Canpar Transport L.P.
